Privacy Policy

1. Introduction

Carson City Insulation ("Company," "we," "us," or "our") operates the website located at https://www.carsoncityinsulation.com (the "Site"). This Privacy Policy explains what information we collect when you visit the Site, how we use it, who we share it with, and what rights you have. By using the Site, you agree to the practices described in this policy.

2. Information We Collect

We collect information in two ways:

a. Information You Provide Directly

When you fill out a contact or quote-request form on the Site, you may provide us with your name, email address, phone number, service address, and any details you include in the message field. We collect only the information you choose to submit.

b. Automatically Collected Information

When you visit the Site, we and our third-party service providers automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date and time of your visit. This information is collected using cookies, web beacons, and similar technologies. We use this data to operate and improve the Site, understand how visitors use it, and detect security issues.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide estimates or services you request.
• Schedule and coordinate on-site visits or project work.
• Send you transactional communications related to your request (e.g., appointment confirmations).
• Improve the content and functionality of our Site.
• Comply with applicable law, respond to legal process, or protect our rights.

We do not use your information for automated profiling or decision-making. We do not sell your personal information to third parties.

4. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

• Service Providers: Third-party companies that help us operate our business, such as form-processing platforms (e.g., Tally.so), web hosting, and analytics providers. These parties are permitted to use your information only to perform services on our behalf.
• Legal Requirements: When disclosure is required by law, regulation, or valid legal process, or when necessary to protect the safety or rights of Carson City Insulation or others.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to recognize returning visitors, analyze traffic patterns, and improve site performance. Cookies are small text files stored on your device by your browser.

We use Google Analytics to understand how visitors use the Site. Google Analytics collects anonymized data such as pages visited and time on site. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Most web browsers allow you to manage cookie preferences. You can set your browser to refuse all cookies or to indicate when a cookie is being set. Note that some features of the Site may not function properly if cookies are disabled.

6. Third-Party Links

Our Site may contain links to third-party websites, including our social media profiles and review platforms. This Privacy Policy applies only to our Site. We are not responsible for the privacy practices of third-party websites and encourage you to review their privacy policies before providing any personal information.

7. Data Security

We implement reasonable technical and administrative measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no transmission over the internet or electronic storage system is completely secure. We cannot guarantee the absolute security of your information.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, to provide you with services, or to comply with legal obligations. Contact form submissions are typically retained for no longer than 3 years unless a longer retention period is required by law or for legitimate business purposes.

9. Your Rights

Depending on your location, you may have certain rights regarding your personal information. Nevada residents may have rights under Nevada's Privacy of Information Collected on the Internet from Consumers Act (NRS Chapter 603A), including the right to request that we not sell your personal information. California residents may have rights under the California Consumer Privacy Act (CCPA).

Regardless of your location, you may contact us at any time to:

• Request access to the personal information we hold about you.
• Request that we correct inaccurate information.
• Request deletion of your personal information, subject to legal retention requirements.

To exercise any of these rights, contact us at sales@carsoncityinsulation.com.

10. Children's Privacy

Our Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects when the policy was most recently revised. We encourage you to review this policy periodically. Continued use of the Site after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: